Your Information In Grocom.
Updated 13 November 2026. This policy describes the information processed by Grocom ERP, operated as a project of Xync Total Solutions.
Information You Provide
We process your name, work email, mandatory mobile number, hashed password, workspace and company details, business records, documents, team records and payment references you enter. Employee, financial and customer information is provided and controlled by your workspace administrators.
Why We Use It
We use this information to provide your workspace, authenticate accounts, send requested email verification codes, maintain records and audit trails, manage trials and activation, protect access and respond to support requests. We do not use OTP messages for promotional campaigns.
Hosting And Email
Application data and uploaded documents are stored on Hostinger infrastructure. Authentication emails are sent through Hostinger Email from support@grocom.in. Email delivery may involve the recipient’s email provider. Google Analytics is available on the public marketing website after you choose Accept Analytics. It measures page visits and standard session/device information to help us understand website use. Enhanced interaction measurement, Google Signals and advertising personalisation are disabled. The signed-in ERP workspace does not load this analytics tag.
Website Analytics And Your Choice
Analytics is optional. Until you accept, the website does not load the Google Analytics tag or send measurement requests. After acceptance, Google receives the public page URL without its query string or fragment, the page title, referral website origin and standard session/device information. We do not deliberately send account details, business records, contact form contents or private portal URLs to Analytics. Google may process this information on its infrastructure. See Google’s Privacy Policy.
Use Analytics Preferences in the footer at any time to accept or reject analytics. Your choice is stored in this browser for up to 180 days. Analytics cookies are restricted to grocom.in, expire after up to 180 days and are removed when you reject analytics. Rejecting does not affect website access or workspace sign-in.
Cookies And Browser Storage
A session cookie keeps you signed in. Browser storage remembers interface preferences such as selected company and navigation sections. These are used for the application experience.
Access And Protection
Workspace roles and company permissions control access. Passwords are hashed, verification codes expire, and connections use HTTPS. Private portal links grant limited read access to the specified party’s posted documents; treat each link as confidential. In-database backups retain recent workspace snapshots. No system can guarantee absolute security.
Retention And Requests
Trial expiry makes operational changes unavailable while retaining access to existing records and exports. Business records remain until an authorised removal or account request is processed, subject to backup retention and applicable obligations. Contact support@grocom.in for access, correction, export, account deletion or privacy enquiries. Workspace administrators should manage their employees’ and customers’ data responsibly.
